Top 3 Industries That Are In A Dire Need For Outsourcing
The world is getting
smaller and the competition is getting fiercer every year.Businesses are taking
zero chances when it comes to ensuring sustainable growth in a market that is full
of companies ready to snatch each other’s’ market share. Doesn’t matter what
sector a business belongs to, outsourcing has become the ultimate resort to
achieve profitability.
Currently, India is
leading the outsourcing sector by possessing 66% of the call centers in the
world. You can explore a list of call centers in India and see how ferociously these
specialized service providers are tapping the business requirements. Unlike the
older times when outsourcing was merely a way out to save money and raise the
performance of a particular unit, today it has become a quintessential strategy
to accomplish success and survive in this uncertain business environment.
If we look at the
stats, IT companies outsource out of every business sector and there is a
reason for that; because hiring a technical support expert is costly. But,
there are some other business industries that desperately requires to outsource
their tasks. Let’s take a look at them:
Travel
Technology has
transformed the way the travel industry used to operate. Looking at 20 years
back, no one could have thought that the travel sector will be so tech-based. Since
the advent of the internet and the emergence of e-commerce companies, a lot of
travel firms have started using web platforms. A lot of known names in the
travel industry has becomebig only after using theonline mediums.
Travel companies are
now focusing onsimplifying the users’ experience by rendering attractiveholistic
packages and booking facilities for trains, buses, flights, and hotels on the
websites or applications. Since the operation of such firmsis based on direct communication
with the customers, service experience plays a vital role.
Indian travel companies
like Goibibo, Yatra.com, MakeMyTrip, etc have been consistently availing assistance
from the call centers to handle their customer queries. There is a full list of call centers in India that cater to the diverse demands of such
organizations.
Government
A lot of government organizations
are now evolving and started to adopt the modern & technology-centric approach.
Since most of the commoners are still incompetent in comprehending the changes,
government organizations really need a competent outsourcing company that could
handle people’s queries and doubts with utmost diligence.
For an instance, Indian
Government implemented GST and made the generation of Adhaar Card (UID card) compulsory.
A majority of the citizens were not aware of the process of implementation and card
development. Hence, the Indian government strategically hired call centers that
were aimed to solvethe common people’s query related to the respective
processes, making life easy for everyone.
Hence, Government firms
have to start outsourcing in order toease the transformation process. Competent
inbound service vendors can make the government divisions like motor vehicle
bureaus, local, state, and federal offices, police stations, prisons, and
public libraries, etc much efficient and stable.
Banking
This is one of the
most popular business sectors in the world. People invest in a myriad of schemes
and portfolios such as mutual funds, recurring deposits, etc. Remember, the
banking sector is highly competitive and to sustain a justifiable growth rate, these
financial organizations require a proficient assistance for the customers who
call everytime with their questions, queries, and grievances. The bank that
doesn’t hire or maintain a diligent call center team has to witness an exodus
of customers from its base.
Along with this, digitalization
has knocked the doors of every business sector, including banking. People are
now making transactions on digital platforms and it is the dawn of a new era. Currency
that flows in the digital medium has eased the people’s effort to an extraordinary
level. For this, customers need a solid support service from the bank to get
well-versed with the swiftly changing business models.
Final Take
There are other sectors such as healthcare,
retail, education, food, etcthat also will benefit heavily from outsourcing. Check
the list of call centers in India and see how many of these sectors’ companies are
outsourcing their business tasks. You will be surprised to see that only a few
of these firms choose to outsource. What’re your thoughts? Is outsourcing
essential for all these sectors? Share your thoughts with us in the comment
section. Thanks!
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